Customer Support Specialist- Part time hours
Immediate Start
Temporary to Permanent Contract
Birmingham
Flexible hours - Up to 28 hours a weekResponsibilities Included:
Providing first-line support to clients and customers
Escalating complex issues to the appropriate team members
Maintaining accurate records of all support requests and resolutions
Providing regular updates to clients and customers on the status of their support requests
Deliver exceptional customer service
Managing general enquiries
Skills and Attributes:
Excellent communication skills, both written and verbal
Strong problem-solving skills and the ability to think creatively
Ability to work well under pressure and manage multiple tasks simultaneously
Strong attention to detail and the ability to work in a fast-paced environment
Proactive
Can-do attitude
Ability to use your own initiative
Customer Service Experience
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