Job title: Administration Support
Department: Affinity & Schemes
Location: Staines (Hybrid)
Reporting to: Client Service Manager
Benefits: Competitive salary, 25 days holiday, 6% employer contribution pension scheme, buy & sell holiday scheme, cash plan, life assurance (4x basic salary), income protection, private medical insurance (when eligible), hybrid working, discounted insurance, EAP
Main purpose of job: To support the team in providing an efficient, high quality service to clients through the production of documentation, control of diaries and time-critical processes, maintenance of records and other administration activities.
The Affinity & Schemes team manage several schemes and insurance facilities covering a wide range of business sizes; from sole traders, through to SMEs and large corporate firms with turnovers in the millions. This all presents a varied and exciting range of activities and challenges that demand great team collaboration, a strong work ethic, attention to detail and a high level of professionalism.
Key Accountabilities
General responsibilities
Processing and creating documentation for renewals and midterm adjustments
Processing of invoices, credit notes and premium finance adjustments
Updating, verifying and maintaining internal system data and spreadsheets (Acturis & Excel)
Controlling diary systems for delivery of various administration support tasks and taking the responsibility to ensure each task is completed
Using external insurer websites to produce important client documentation
Supporting and working closely with all team members to forge and maintain fluid and productive working practices and processes
Suggesting and implementing improvements, solutions and efficiency gains to existing processes within the team
Using Acturis, Excel, Macro, Adobe Pro and any other tools to carry out daily tasks, increase efficiencies and improve service delivery to clients
Compliance with regulatory requirements, industry codes of practice and the Company’s own procedures and rules
Person Specification
Maths & English at Grades A-C (or equivalent)
Business Administration Qualifications - desirable
Good communication skills, both written and verbal
Excellent and accurate administration
Attention to detail and high standards of work
A can-do attitude with the ability to take responsibility
Drive to achieve results, solve problems and deliver high quality service
Ability to manage time, organise tasks and work to deadlines
Willingness to learn and develop knowledge and skills
Ability to develop and maintain good working relationships with colleagues
A strong team ethic and willingness to provide support to colleagues where needed
Capacity to use technology for optimal benefit
Experience and minimum basic knowledge of Excel
Aligned with the Verlingue values and behaviours
Understanding of intermediate / advanced Excel concepts for data management such as VLOOKUPS, Mail Merge and Macros - desirable
Experience in using Microsoft and third-party programs for problem solving and creating efficiency gains - desirable
REF-(Apply online only)