Bristow Holland is seeking a proactive and customer-focused 1st Line Support Engineer to join a dynamic and growing business based in Ipswich. This company is committed to providing exceptional IT support and solutions to its clients. As they expand, they are looking for a talented individual to become part of their team and contribute to delivering high-quality service.
As a 1st Line Support Engineer, you will be the initial point of contact for clients, responsible for providing technical support and troubleshooting a wide range of IT issues. This role offers an excellent opportunity for someone looking to advance their career in IT support within a fast-paced, dynamic, and supportive environment.
Key Responsibilities:
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Responding to customer support requests via phone, email, and ticketing systems.
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Troubleshooting hardware, software, and network issues.
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Escalating more complex problems to 2nd and 3rd line support teams.
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Managing user accounts, permissions, and access controls.
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Providing remote and occasional on-site support.
Skills and Experience:
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Strong communication and customer service skills.
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Basic knowledge of Windows operating systems, Microsoft Office, and common IT hardware.
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Familiarity with Active Directory, Office 365, and remote desktop tools is a plus.
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A proactive approach to problem-solving with a keen attention to detail.
What They Offer:
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Competitive salary up to £25,000.
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Excellent opportunities for professional growth and ongoing training.
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A friendly and supportive work environment.
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Exposure to a diverse range of technologies and clients