Claims Handler
Location: Brockworth, Gloucestershire
Hours: Monday to Friday, 9 am to 5 pm, Hybrid working
Salary: £24,100 increasing to £25,600 after 18 months
MUST BE ABLE TO START ON 7TH OCTOBER 2024 FOR 6 WEEKS TRAINING (WITH NO HOLIDAY DURING THIS TIME)
Job Description
Our leading client is on the hunt for Customer Service Advisors to join their rapidly growing team!
Whether you're plotting a retail escape or kickstarting your post-grad journey, our client wants to hear from you! This position offers a professional environment where you can utilise and grow your customer interaction skills whilst working alongside a fantastic team.
Key Responsibilities of a Customer Service Advisor
- Assess claims and evaluate damage in line with policy guidelines.
- Answer any inbound calls and questions regarding claim
- Identify potential fraud indicators and proactively escalate to the relevant department.
- Ensure clear understanding of customer needs and expectations.
- Maintain consistent and effective communication with internal and external stakeholders.
- Manage caseload efficiently, ensuring accurate documentation and notes.
Key Skills of a Customer Service Advisor
- Customer service experience is a plus but not required; attitude and potential are valued.
- Excellent communication skills, written and verbal with the capability to write letters in line with company standards.
- Ability to negotiate and influence others whilst maintaining an empathetic approach.
- Eager to learn in a fast-paced environment.
- Team-oriented and collaborative.
- Positive attitude and commitment to an inclusive team environment.
Work benefits
- Minimum of 31 days holiday (including bank holidays) with options to buy and sell days.
- Health support: dental insurance, health plans, mental health resources, and wellness activities (e.g., yoga, mindfulness).
- Financial perks: annual bonuses, salary reviews, competitive pension, employee savings, and loans.
- Work-life balance: well-being activities, sports and social events, and a supportive return-to-work program.
- Family support: generous maternity/paternity leave, partner life assurance, and critical illness cover.
- Tech discounts: deals on gadgets like wearables, tablets, and laptops.
- Transportation: car salary exchange, cycle scheme, and vehicle breakdown cover.
For more info please get in contact with Katie at First Base Employment