Work 3 weeks a month from home
The Company
Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more.
The Role
Reporting to a Claims Team Lead the role will be focussed on:
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Handling varied, niche Insurance Claims both verbally and in writing.
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Ensuring all Claims are assessed efficiently and to an excellent standard
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Handling a variety of customer calls promptly, efficiently and professionally
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Responding to customer queries via email
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Developing an excellent understanding of our products, assessment and regulations
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Proactively identifying risks and trends
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Proposing innovative ideas to the Claims Team Leads
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Dedication to professional development and customer journey
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Ad hoc duties as required by Claims Team Leads and the Claims Manager
Key Skills and Experience
It would be advantageous if you have worked within the insurance sector/financial sector previously, but that’s not as important as possessing these skills:
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Team player - team spirit should be the cornerstone of your professional approach
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Exceptional communication – both verbal and written & finely tuned interpersonal skills
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Meticulous attention to detail – unwavering commitment to detail
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Impeccable organisation – ability to organise tasks/work to optimise efficiency
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Masterful time management – adept at managing time, working to targets/deadlines
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Dedicated work ethic - you can thrive in a fast paced and busy working environment
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Policy expertise – to learn, understand and interpret our policy wordings
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Customer service – ability to provide excellent customer service, first time, every time
Benefits
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£24,500 - £28,000 annual salary
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Up to 33 days holiday + long service increase
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Up to 5 days annual paid sickness leave + long service increase
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Hybrid / remote working.
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Flexi-time policy
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Family friendly benefits & staff policy discount
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Employee Assistance Programme
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Private health insurance.
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Free staff gym
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Free parking
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Discounted onsite kindergarten
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Workplace pension scheme
The start date is Monday 21st October where you will commence 6 weeks of training. You must have no annual leave during this time