Role: Senior User Researcher
Contract Length: 6 Months with possible extension
Location: Hybrid/Edinburgh or Glasgow - Onsite collaboration when required depending on project/team requirements
IR35: Outside
Pay Rate to Intermediary: £442.47 per day
Security Clearance: Disclosure Scotland
Spinwell is recruiting for a Senior User Researcher for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR USER RESEARCHER
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Collaborate with Product Managers in establishing research objectives and plan for each quarter.
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Conduct and establish a regular cadence of appropriate user research that will bring out user needs.
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Involved in ensuring that the system touchpoints during a customers’ lifetime with the client are part of a coherent, consistent experience.
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Ensuring that research is undertaken economically with appropriate users and measures as part of the development cycle.
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Creating high and low fidelity prototypes based on existing design patterns that bring results from the research to life, complete with customer journeys
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Delivering UX feedback to Agile delivery teams to compliment sprint cycles
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Work as part of a multi-disciplined team to design user focussed and successful services.
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Coach or pair with other members of the team when required.
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Build relationships and working effectively with external parties, for example legal firms, lenders, citizens, and Scottish Government
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Share best practice research methodologies and techniques
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Collaborate with User Researchers from within and other domains, when required, on overlapping deliveries
SKILLS/EXPERIENCE OF THE SENIOR USER RESEARCHER
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Specialist skill: Prototyping/Visuals
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Can produce artefacts to engage teams with the user experience
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Able to listen to the needs of the technical and business stakeholders, and interpret between them
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Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication
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Facilitates difficult discussions within the team or with diverse senior stakeholders
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Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team
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Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.
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Able to identify problems or issues in the team dynamic and rectify them.
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Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.
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Experience off user research and analysis, utilising both quantitative and qualitative data
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Manages, supports and stretches self and others to deliver agreed goals and objectives
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Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard
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Visualising and implementing strategic user centred design, applying different risk methodologies in proportion to the risk in question, with the ability to apply a digital understanding to their work and to identify and implement solutions for assisted digital.
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Experience of delivering first class government services following the Scottish Government Digital First Service Standard
If you are a Senior User Researcher, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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