Client
Local Authority in Croydon
Job Title
Disrepair Support Officer
Pay Rate
£160 to £200 per day Umbrella depending on skills and experience
Hours
36 hours Mon to Fri (09:00:AM - 05:00:PM)
Duration
6 Month Contract
Location
Hybrid Working - 3 days at the (Croydon)office and 2 days at home
Description
Job Description
Reports to Disrepair Manager within busy and high-profile Disrepair Team
Managing the Disrepair Mailbox
Maintaining the Disrepair Database
Processing Disrepair Claims
Supporting the management of Claims to ensure a successful outcome
Issuing and managing orders in housing management system
Processing supplier invoices
Monitoring supplier programmes of work and progress of work packages
Analysing Disrepair data and generating reports to provide actionable insights
Action point taking for team, supplier and other meetings
Liaising and collaborating with Disrepair Manager, Disrepair Surveyors and Disrepair Support Officers as well as internal colleagues, such as the Tenancy and Legal teams, as well as external suppliers to deliver an effective and efficient Disrepair service
Other reasonable duties and tasks as requiredRole Requirements
Disrepair experience preferred, but not required - training will be provided
Experience of working in Social Housing sector would be advantageous
Excellent communication and customer service skills
Excellent administration skills
Ability to work under pressure and meet deadlines and targets
Proficient in Outlook, Teams and SharePoint and, in particular, ExcelExperience of using housing management systems
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