Are you looking for a new exciting opportunity working as a Field Service Engineer to be based in Cardiff?
Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.
Key responsibilities and tasks:
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Provide technical assistance to assigned accounts within timescales specified by SLAs
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Effectively investigate and rectify faults reported by my client and channel partner end users
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Perform device installation routine maintenance and modifications/updates as required
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Provide support during installations
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Understand and be fully conversant with SLAs relating to assigned accounts
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Understand solutions in use and be able to carry out basic fault finding
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Back up colleagues when necessary – e.g., holiday, sickness, busy periods
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Log call details using the call logging system within agreed timescales
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Report reoccurring faults to enable proactive management of such faults
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Share expertise and technical information with team members
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Ensure boot stock and/or site stock is maintained at specified levels
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Attend product courses as requested to ensure knowledge base sufficient for job role
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Adhere to all policies and procedures.
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Adhere to customer health and safety policies and procedures when on site.
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Work and conduct should always align with the core values and philosophy.
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Any other tasks related to technical support as directed by your line manager
Key Skills and Experience:
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Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
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City & Guilds or similar qualification or comparative competence level.
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Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
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Excellent communication and interpersonal skills to ensure first class customer service
Benefits:
Salary: £25,000 – £30,000