Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, for 80 years, predominantly to local authority housing associations. Working as a close-knit team, the organization has successfully proven its ability to be a serious competitor in the construction industry.
We are seeking a dedicated and empathetic Customer Support Representative to join one of our bustling project teams, working in and around Adur, Worthing, and Chichester. You will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.
Main Duties:
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Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
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Handle residents' complaints and issues through email, phone, or home visits.
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Collect Key Performance Indicators (KPIs) upon work completion and log the results.
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Arrange appointments for workers and subcontractors where necessary.
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Build strong relationships with residents to ensure satisfaction and smooth project execution.
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Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.
Essential Skills/Knowledge:
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Full UK Driving License.
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Strong face-to-face customer service experience.
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Confident and calm communicator within a face-to-face environment.
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Strong time management and organizational abilities.
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Flexible to accommodate the needs of the residents.
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Able to communicate effectively with people from diverse backgrounds.
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Basic IT knowledge.
Package:
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Salary: £24,000 to £30,000 per annum.
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Company Car + Fuel Card.
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21 days of holiday + bank holidays and Christmas closure.
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Birthday day off.
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Company pension.
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Healthcare/Life Insurance.
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Company-branded uniform, PPE, work phone, iPad.
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Company events and discount portal.
Additional Information:
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A DBS check will be carried out on your behalf at the company's expense.
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You must be eligible to work in the UK.
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Six-month probationary period.
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As part of the interview process, you will be required to complete an aptitude test.
Working Hours: