Repairs and Servicing Coordinator
Based in Chingford
Permanent
Office based
8am till 5pm
Duties will include but not limited to:
- Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner
- To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
- Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
- Daily allocation of workload to engineers on our System
- To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
- Review and monitor progress of works and book in further works.
- Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
- Invoicing jobs to correct Clients.
- Distribution of gas and electrical certification to clients as required.
- To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
- Daily call round to confirm appointments to prevent high no access rate.
- To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
- Ensure adequate and clear job notes and instructions are provided.
- To Update clients and customers via emails and portals such as Fix Flo and CRM
- Effective dairy management and utilisation
- Prioritise allocation of emergency and vulnerable tenant jobs
- To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
- Reaching KPIs and SLAs in line with business contracts
- To build and maintain professional working relationships with those inside and outside of the business.
- Other duties as required to meet the needs of the company.
The right candidate ideally will possess the following:
- Proven track record in property administration would be beneficial
Candidates should have a minimum of one-two years' administrative experience