Our client is an Independent arm of a global franchised business, and they are looking for a Customer Service Professional to support and help on all franchise owners purchasing, distribution and supply chain issues. This role is a 3 month contract.
Key Responsibilities
Log all incoming enquiries through the Support Desk into the relevant system(s) accurately and in a timely manner, working towards company SLAs
Co-ordinate and report on the relevant investigative feedback and responses for enquiries, via all available communication channels ensure efficient stakeholder management
Monitor product escalations from within the Support Desk system and access the system(s) each business day to ensure that any open tasks are acknowledged/updated/resolved
Use systems available to generate reports to aid performance management of suppliers and distributors and ensure SLAs are maintained in regard to resolution times
Ad hoc / reactive tasks as required and completed within agreed timescales
Always maintaining an excellent and professional customer service Experience Required
Experience of working in a Customer Service role
Able to commute to High Wycombe
Excellent written & verbal skills
Help desk customer service skills