Need experience in Security industry or worked in a reactive engineering business.
This is an excellent opportunity for a Service Desk Administrator to join a successful and growing security systems provider.
We are looking for a highly organised individual to provide support to the Service Department as the point of contact for our clients and to assist with day-to-day tasks:
Assist in handling various queries from clients
Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building
Managing incoming callouts and assigning work to engineers
Complete job reports following all callouts, small works or maintenance checks using our in-house system and providing copies to the clients
Process orders for new or spare parts when needed
Ensure systems and databases are accurate and always kept up to date
Assist with management of company stock and updating in the system As a friendly and confident Service Desk Administrator, you will have previous experience within customer service and excellent communication skills. You’ll also have:
Confidence in handing difficult or complex queries and requests
A keen eye for detail and strong organisational skills
Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.
The ability to prioritise your own workload and manage your time effectively