If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide.
Global Fraud and Credit Control Services is a first line of defence control function in WPB, with the core purpose of supporting the entire customer fraud & credit journeys and creating sustainable outcomes for the Customer and the Bank. Global Fraud and Credit Control Services is seeking a seasoned business leader to lead its two key areas:
- a central model governance function for Fraud;
- a business reporting function for Fraud Management.
Managing fraud risk in an increasing digital environment is a key priority for WPB to protect our customers and the bank against external attacks. Global gross fraud losses are estimated to touch USD700 million in 2024 and to counter this threat, Fraud Management (FM) has invested in enhanced technology platforms and advanced analytic models to monitor millions of daily transactions and new account opening applications. It is critical for FM to appropriately govern the approval and usage of these models and develop monitoring capabilities to ensure compliance to the bank's model risk standards. It is also equally critical to develop business performance reporting that enables FM to continuously improve fraud loss defences, stay aligned to FCC's reporting standards and support Product Owners and Digital teams to deliver on bank's growth aspirations across all regions.
The role holder will be responsible for managing the complete spectrum of fraud model risk governance including senior stakeholder forums, model/strategy approval processes, on-going performance monitoring, etc. They will have to manage an effective business reporting function that tracks fraud performance across regions/products/segments and provide key business insights to senior management forums. They will have to use their strategic planning and strong stakeholder management skills to navigate and adapt to diverse set of audiences, acting as primary point of contact for model governance and business performance sub-functions. They will help drive WPB priorities, provide challenge and direction and engage with senior stakeholders across WPB Product teams, Digital, Financial Crime Risk, Fraud Operations, Model Risk Governance and CCO functions. They will also engage extensively with the Fraud Management teams in market.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
In this role you will:
- Set up and implement new governance environments for Fraud models (170+ across all regions) aligned to the FIM standards to oversee all new model approvals and manage all associated governance forums including WPB Fraud Model Oversight Forum.
- Work with Model Risk Governance (MRG) to shape the implementation of model risk policies, covering model identification, materiality risk ratings, monitoring frameworks, etc. and ensure compliance.
- Coordinate inventory management for fraud models as required by the FIM including GMIS record keeping, annual inventory assessments, audit checks, etc.
- Support and guide regional and global Fraud Analytics, and Transformation teams to ensure all new model developments meet governance standards and provide streamlined paths to implementation.
- Build a new model monitoring capability to track performance of all 170+ models on ongoing basis and escalate any significant variations for corrective action. Maintain oversight on an offshore analytics capability to support model management & monitoring activities.
- Liaise with Independent Model Review group to ensure all required reviews are completed in time and act as a bridge to analytic teams.
- Lead global effort to develop consistent fraud performance reporting across all regions that provides Fraud Management with relevant insights to make key business decisions and identify areas of opportunity for investment.
- Deliver standard MI packs for all fraud governance forums and engage senior stakeholders to drive MI usage across Fraud Management, WPB Product Owners, Financial Crime Risk and Fraud Operations teams.
- Support ongoing implementation of Fraud Risk Appetite Statement for all markets working with WPB Product and FCC Fraud teams, track monthly performance and flag any issues at relevant governance forums.
- Collaborate with FCC Fraud to develop and maintain loss reporting standards for the Bank and support global implementation working with markets on agreed time scales.
- Design and maintain key performance metrics for fraud detection systems, spanning application vetting and transaction monitoring, identify areas for analytic improvements and share key insights with senior stakeholders.
- Maintain oversight on a team of offshore analysts to deliver new business performance reporting including visual analytic dashboards, enhanced analytic systems MI, governance MI packs, etc.
Requirements
To be successful in this role you should meet the following requirements:
- Previous experience in retail financial services with knowledge of retail banking products, Fraud Management and data analytics.
- Demonstrated experience in navigating complex organisations and influencing senior management.
- Experience in model governance framework and monitoring mechanisms.
- Ability to frame and deconstruct ambiguous problems and drive execution and delivery.
- Experience in developing MI and analytic solutions to provide business intelligence to identify areas of opportunity and enable senior management to make effective decisions.
- Experience in systems such as SAS/Python, operations, technology and change management with the ability to act swiftly and think innovatively.
This role is based in London or Birmingham.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.
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