DI Field Service Engineer
Field Based, covering London North of the Thames, Buckinghamshire, Hertfordshire, Bedfordshire, Essex, South Northamptonshire, and South Cambridgeshire.
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. Their long-term partnerships span critical clinical areas such as radiology, radiotherapy, cardiology, endoscopy and biomedical services.
To be considered for this DI Field Service Engineer role you would need to be an MRI/NMR trained engineer, have an HNC/D in electronics, experienced in the repair, calibration of DI equipment, at least 3 years’ experience in a healthcare environment, has worked in clinical areas involving patient communication, attended a range of OEM or other appropriate device specific training and is in procession of relevant certificates, along with familiarity with appropriate national and local regulatory standards.
Please Note – You must have a minimum of 3-5 years UK based work experience as a DI Field Service Engineer to be submitted for this role.
Responsibilities
Provide comprehensive maintenance and service for DI equipment on several multi-vendor systems
Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK
Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing
Provide professional and regular information to the customer on related service calls
Build good working relationships with customers and users of the equipment
Collaborate with customer service and management teams to maintain company’s high service quality standards
In addition, there will be occasional assistance needed, giving engineering support on other modalities
Resources/Decision-making Authority
Compliance with health and safety regulations, fire and environmental protection
Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
No budget/sign off responsibilities
Key Accountabilities
Troubleshoot, analyse and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently
Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule
Support customers, Develop good customer contacts and communication
Prioritize multiple demands as required
Ensure contractual Key Performance Indicators (KPIs) are met
General duties to ensure operational delivery and patient safety
Maintain accurate records
Maintain essential stock
Attend training courses as required attaining the required grades
Performance Indicators
Ability to work in a hospital environment and team members
Resolution of fault and technical problems
Timeliness and accuracy of planned maintenance
Timeliness and accuracy of reporting data into D365
Achievement of agreed personal and team objectives
External & Internal feedback
Essential Qualifications
HNC/D Electronics or equivalent
Degree (Hons) in Electronics or equivalent - Desirable
Formal training technical training with a relevant manufacturer
Essential Skills
Customer and quality focus
Good oral and written communication
An understanding of Risk Management generally, and the impact on medical device support - Desirable
Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues
Broad range of engineering skills
Mechanical workshop skills - Desirable
Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
A keen interest in efficiency and innovative techniques to develop more effective working practices - Desirable
Working alone and as part of a dynamic team
Willing to work across modalities/OEMs
Computer skills, Microsoft Office, networking
Essential Experience
Experienced in the repair, calibration of DI equipment
At least 3 years’ experience in healthcare environment
Familiarity with appropriate national and local regulatory standards
Has worked in clinical areas and involving patient communication
Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates
Benefits
Private Healthcare
Employees Assistance Programme
Salary Sacrifice Pension
Electric Car Scheme
Cycle to work scheme
25 days annual leave + bank holidays
If you have all the above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward CV to
A DBS Enhanced Disclosure is required for all applicants