Temp role Type – Process Assistant
Indicative annual Salary and per hour – £12
Proposed Start Date –Immediately and once SC is cleared
End Date/Duration – Until October 2025
Client Location – Celtic Springs Business Park, Newport NP10 8FZ
Client Name – Home Office
Shift timings – 37.5 hrs per day
Shift pattern - Monday to Friday 9-5
This opportunity is within the Salary Overpayment/Staff Debt Team, covering a variety of case management/debt recovery activities within the Record to Report Team, based within the Government Finance Department at SSCL, Phoenix House Newport.
Key Responsibilities
Contribute to the delivery of a high quality Finance Service to multiple clients
Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
Management of staff debt services
Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion
Resolve queries and escalate accordingly
Maintain records for audit purposes
Support line management with any additional tasks as and when required.
Essential Skills
Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
Ability to work to strict deadlines and follow detailed policy documents
Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
Experience of dealing with difficult conversations
Effective team player and work equally as well on their own
Experience of providing a high quality customer service, which creates confidence and trust
Desirable Skills
Experience of working within a finance based environment.
MS Excel skills and experience of other MS products, such as Access
Experience of Oracle
Experience of working with teams across multiple sites
Good negotiating/decision making skills
Experience of staff debt and/or overpayments case management, some form of debt collection experience would be useful.
Basic experience of payroll