Summary
As a Head of Product you will lead the Product Management function to be passionate about building products that customers love, directing the function from design and build through to launch and maintenance.
You will act as the 'voice of the customer' at the intersection of design, technology and business and be the primary driver of the groups/domain vision overseeing the development and management of the Product roadmaps based on the business strategies. You will be prioritising work to maximise customer and business value and work as an equal partner alongside our Engineering and Technical Programme Delivery Leaders to measure and drive the success of the domain products, ensuring solutions are valuable, viable, usable, and feasible for the customer. You will be defining and tracking success measures, balancing short term goals with longer term objectives and make data driven decisions on whether to adjust, refine or pivot.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
- After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
- Leadership of multiple complex and impactful product(s) and teams with a high level of autonomy that delivers significant measurable value.
- Understand the rationale behind competitors strategies through complex market analysis identifying the key differentiators to ensure M&S is best in class.
- Facilitate ideation across your stakeholders creating the long-term strategic vision of the product group(s)/domain with defined OKRs. Make decisions on which products to create, grow, maintain and stop.
- Collaborate closely with senior partners aligning business, product and technical priorities to set the product group(s)/domain direction and evangelise the product roadmap to senior stakeholders.
- Create complex business cases or lean canvas as required that include market analysis, costs and business/user benefit to ensure the right product development is prioritised.
Who you are
- Extensive experience in product management, demonstrating successful development and delivery of product strategies - roadmaps through to product launch and optimisation across a range of highly complex and important products.
- Extensive experience and passion for the relevant product area and a deep understanding of the customer.
- Experience of running successful Product delivery in an Agile software environment to deliver customer-led outcomes.
- Demonstrated ability to engage with cross functional teams in a constructive and collaborative relationship to align and execute product strategies.
- Experience and the ability to demonstrate improvement of Product Health and performance through key SLA's e.g. Platform Availability, Usage Metrics, Performance Metrics and Scale metrics.
Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
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