P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Customer Service Advisor to join their team based in Taverham on a full time, permanent basis.
Main Responsibilities:
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To work as part of a team supporting a wide variety of account management.
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Taking calls from customers, inputting customer details and dealing with any enquiries.
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Running credit checks.
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Email correspondence.
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Data entry onto the in-house database.
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Building a rapport with customers and suppliers.
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Processing customer device orders.
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Running diagnostic checks on devices.
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Stock purchasing.
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Building customer specific reports (Excel).
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Bill processing and problem solving.
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Quoting customers for mobile upgrades.
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Daily network checks and liaison.
Person Specification:
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Good customer service skills.
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Accurate data entry skills and good attention to detail.
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Attitude to learn new skills as you will be trained on the job.
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Good MS Office skills including a strong working knowledge of Excel.
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Full Driving Licence (Required).
Working Hours & Benefits:
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Monday - Friday 09:00 – 17:00
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25 days holiday plus bank holidays rising to 29 days with service.
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Flexibility to achieve work-life balance.
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Commission-based incentives.
If this is a role you are interested in, please apply online ensuring your CV is up to date