Reception Supervisor
Champneys Forest Mere
Contract: Full Time
Salary: £12.00 per hour plus plus gratuities and commission
Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.
Some Responsibilities include:
To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
To assist with implementing training and coaching of the service standards to Front Office team.
To ensure service to guests is engaging and proactive.
To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
To review customer satisfaction levels in Front Office and action issues from feedback promptly.
To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.
Drive sales for all classes and treatments.
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
Health, Wellness and Wellbeing incentives
Champneys experiences (such an overnight stay or an ultimate spa day experience)
App technology for all our essential forms
In house social media connecting our Champneys Family
Motivating, rewarding and engaging colleague events
Discounted stays for you, your friends and family at any of our Hotels or Resorts
Complimentary Spa Day on completion of your probationary period
50% discount on all Champneys products
Great discounts on our partner products Elemis and Clarins
Discounted membership to our exceptional health clubs
Merlin Entertainments Attraction
Introduce a friend incentive
Long Service celebrations
Free parking
Professional Uniform