Scout Recruiting now has an opportunity for Account Manager/Booking Agent to join a local business in the Stamford area. Our client is a small, well-established training company, which provides training services for corporate businesses across the UK and overseas.
For this role you would be responsible for the day to day running of the booking desk, requiring both excellent customer service and administration skills.
This role is a permanent full-time position, Monday to Friday 9-5. £30K per annum.
Key Responsibilities:
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Answering incoming calls from clients and managing the call
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Taking details of training requirements and adding them onto the CRM
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Sourcing the right people with the right skills for the clients training requirement
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Booking the person required and sending out all relevant paperwork involved with this.
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Liaising with other areas of the business for ideas and resources
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Updating the CRM with any additional notes from booking
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Managing cancellations and last-minute changes
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Booking hotels and travel as and when required
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Plus, any additional duties that come with the above.
Key Skills required:
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Excellent verbal and written communication skills
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High level of customer service
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Strong relationship builder
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Highly organised
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Strong attention to detail.
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Good level of IT skills
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Ability to go above and beyond to complete the job in hand.
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Team player
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Friendly and approachable
Short listing starts immediately