Town Hall
160 Whitechapel Road
LONDON
E1 1BJ
We are seeking an experienced Head of Neighbourhoods to join our Housing Management services. This is an exciting opportunity to make a significant impact on Tower Hamlets residents living within a stock of 22,000 homes. Reporting to the Assistant Director of Neighbourhoods, the postholder will work closely and collaboratively with the Heads of Leasehold Services and Environmental Services to manage and optimise the council's strategic planning, co-ordination and delivery of neighbourhood services, including leading on the collection of rental income. The successful candidate will lead, motivate and inspire the Neighbourhoods teams in delivering a high quality and responsive service to our customers, both internal and external. The service aims to create safe and sustainable communities, deliver high levels of customer satisfaction and improve the lives of our residents.
Responsibilities include:
- Tenancy Management across tenant and leasehold tenures
- Lettings
- Rent Collection
- Safeguarding
- Elements of fire and building safety
- Complaint and Member Enquiry responses
- Compliance with regulatory frameworks
For more information and an informal conversation, please email Gulam Hussain, Assistant Director of Neighbourhoods & Customer Service (gulam.hussain@towerhamlets.gov.uk)
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