As the Export Airfreight Manager, you’ll use your talents to create innovative solutions and shape the future across our business.
Responsible for a team of 20 colleagues, this is a Monday - Friday role 0900-17.30
Key Activities Include:
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Continuously grow customer service excellence and productivity effectiveness through development and process review.
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Engage and grow all people in area of responsibility through the implementation of Active Leadership.
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Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
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Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
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Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
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Manage implementation of all new key accounts to ensure successful for customer and company.
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Lead/participate in presentations to existing and potential customers.
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Participate where appropriate in relevant Industry Forums
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Manage Customs Compliance procedures and documentation
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Maximise Gross Profit through Service Selection
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Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
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Maintain DfT and CAA compliance
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Manage Key Performance Indicators (Milestones, Station Metric and GCCS)
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Contribute to the First Choice continuous improvement program
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Manage Weekly Team briefing sessions
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Complete and Manage all statutory and mandatory training
Skills, Experience and Qualifications:
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Five or More years’ leadership experience within the Freight Forwarding Industry.
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Experience of Aviation Security & HMRC procedures
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Commercial awareness.
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Clear and concise communication skills (written and spoken)
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Processes Management
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Ability to Lead a culture of continuous improvement
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Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams