About the role
Mercedes-Benz of Bristol have an exciting opportunity for a Service Advisor to join their team.
As a Service Advisor, you will provide exceptional customer service and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and repairs, keeping the customer up to date at every stage and answering any questions or queries they may have. You will liaise with our workshop team about the status of each vehicle and ensure this is progressed and completed on time. You will also provide best advice on our products and services.
This is an exciting and rewarding role where customer care always comes first. You'll take the time to talk to people, build rapport and identify how we can exceed expectations and make every interaction memorable. Service Advisors work a variety of flexible patterns, which include weekends to ensure we provide our customers with the highest possible levels of service.
About you
We would welcome applications from individuals with a passion for delivering exceptional service and a willingness to learn and progress. Training will be provided through our dedicated in-house team and outstanding manufacturer courses run by Mercedes-Benz will also be available to support your career.
Excellent organisational and administrative skills, along with good attention to detail is crucial in this rewarding role. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please