Elevation Recruitment Group are looking for a Debt Recovery Team Manager to join a highly reputable business based in Leeds, to manage the overdue debt through disconnections as well as internal and external legal processes. This role leads the Debt Recovery function for the I&C and SME, Energy Supply Division, focusing on improving efficiency and minimizing service costs.
Debt Recovery Team Manager Responsibilities:
Supervise the Debt Recovery and Disconnections team, including overseeing legal processes
Collaborate with customers to expedite claims and recover or settle outstanding debt
Work with the internal legal team on claims over £50,000
Approve settlements, write-offs, and authorize legal actions within set limits
Ensure the Legal tracker and Debt Recovery tickets are maintained
Manage the full legal process in collaboration with external solicitors
Control expenditure related to external legal processes
Regularly review and improve Debt Recovery processes
Conduct monthly one-on-one meetings with direct reports, setting objectives and reviewing progress
Report debt recovery priorities and figures to senior management in bi-weekly meetings
Manage team KPIs, ensuring they are met or communicated if not
Oversee the insolvency process and related write-offs
Implement the Experian process to identify and resolve risks quickly
Outcome Results and KPIs:
Timely collection and settlement of overdue debt
Adherence to recovery processes
High-quality legal packs and effective communication with solicitors
Continuous improvement of debt recovery processes
Knowledge and Skills:
Knowledge of gas and electricity industry processes
Understanding of the customer lifecycle and Credit Control
Ability to deliver accurate work under tight deadlines
Strong numeracy and cost recovery awareness
Proficiency in Microsoft Office
Excellent customer service and negotiation skills
Experience:
Extensive experience in credit control
Experience in team leadership, especially in the energy sector preferable
If you are interested in the role of Debt Recovery Team Manager, please get in touch with Chris Ridgway or apply today