Delivery Coordinator - 12 month fixed term contract
Essential duties and responsibilities
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Update systems and tools with accurate information to allow solutions to be built right first time and to allow other areas of the business the ability to support our customers.
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Input into the production of a weekly and monthly Service Delivery WIP Reporting: progress against monthly delivery targets, delivery schedule of all orders in progress, problem orders, etc.
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Manage any change requests for orders in progress with Sales Support function and, if needed, Solution Architects, gaining appropriate customer approval and ensuring any additional costs are approved and charged.
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Identify any area of risk to order progression and liaise and escalate in accordance with team processes ensuring risks and escalations are understood, communicated and minimised
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To ensure that all orders are handed over to both the customer and support function in a timely and effective manner
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Work closely with suppliers in ensuring the timely delivery of 3rd party services and manage any jeopardy situations, like Telco wayleaves, council permissions, excess charges, etc.
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Support the Project Managers on major projects maintaining project documentation where required, such as RAID Logs, WIP and Highlight reports.
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Attend Project Kick off, Project Review, and Project Closure Meetings where required.
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Work with the Service Managers to build strong relationships with Service Managed customers, act as customer champion for Service Delivery and attend Service Reviews where required.
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Manage or work on internal projects as required.
About You
Behavioural competencies – organisational and behavioural fit
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Exceptional customer facing skills
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Confident, proactive, hardworking and flexible
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The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload
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Proven written and oral communication skills including excellent telephone skills
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Ability to work as part of a team, with a flexible approach to work and willingness to learn
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Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships
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The ability to work without close supervision in a fast-paced environment with tight deadlines
Critical competencies – technical fit
- Substantial experience of providing high level project administrative support or administrative support in an IT services environment
In addition, the following are highly desirable:
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ITIL v4 and Project Management knowledge desirable
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Demonstrable commercial understanding/acumen
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Educated to NVQ level 4, degree/HND or equivalent qualification/experience