Customer Support Administrator
Location: Wyton, Cambridgeshire
Salary: £24,430 per annum
Contract Type: Permanent
About the Role:
We are recruiting on behalf of our client for a Customer Support Administrator based in Wyton. This role involves managing a portfolio of Vehicle Solutions customer accounts, ensuring smooth administration and excellent customer service in line with agreed SLAs.
Key Responsibilities:
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Process Management:
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Accurately input vehicle documents and ensure they are filed correctly within set timeframes.
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Handle daily post, making sure all documents are sent to the correct customers on time.
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Book in units at multiple Vehicle Solutions locations.
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Use various external customer databases and systems efficiently.
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Coordinate with Vehicle Solutions and auction sites to ensure smooth transitions of units to sale.
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Customer Service:
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Address general customer inquiries promptly and efficiently, whether in person, by phone, or via email, escalating issues when necessary.
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Serve as the primary contact for a portfolio of customers, maintaining excellent relationships and ensuring all administrative tasks are completed to a high standard.
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Collaborate with key internal and external customers to enhance the overall customer experience.
Skills and Expertise:
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Proven experience in a customer-facing role with strong problem-solving skills.
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Excellent customer service abilities.
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Strong administrative skills with attention to detail and accurate data entry.
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Outstanding interpersonal and communication skills, both verbal and written.
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Experience working within strict regulations and procedures.
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Ability to use initiative, adapt quickly to changes, and work well under pressure.
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Team player with strong time management and organisational skills, capable of prioritising tasks to meet tight deadlines