A large and successful maritime services company is seeking a Claims Handler to manage and process claims related to freight liability. The Claims Handler will need to have completed education to A-level, worked in freight liability for 2 years minimum, and have proven experience working as a claims handler in freight or transportation. In addition, the Claims Handler will have strong communication, analytical, problem solving, organisational and negotiation skills.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities:
Receive, review, set up and process freight liability claims from customers, carriers, brokers &/or Insurers
Conduct thorough investigations to determine the potential legal liability of parties involved
Evaluate the extent of damages or loss, assessing the validity of claims and estimating potential settlement amounts
Appointing surveyors &/or Lawyers where necessary
Collaborate with internal departments to gather necessary information and documentation to support the claims process
Communicate with insurance providers, brokers, and adjusters
Carefully monitoring of legal time bars and case progress
Operating effectively and efficiently in a ‘paper-less’ environment
Ensure accurate and complete documentation of claims
Negotiating settlement of claims in accordance with contractual terms, national and international law and/or on a commercial basis where appropriate
Maintain proper records of claims, correspondence, and settlement agreements
Providing guidance to clients
Collaborate with internal and external stakeholders to prevent future claims by identifying opportunities for process improvements and risk mitigation
Building and maintaining good working relationships with Insureds, insurers, brokers, freight forwarders, lawyers, claimants and recovery agents
Stay updated on industry regulations, insurance policies, and legal requirements related to freight liability claims
Knowledge, skills and qualifications:
Essential:
Have attained A-level qualifications
Have worked in freight liability minimum 2 years+
Proven experience as a claims handler or in a similar role in freight/transportation
Strong knowledge of freight liability regulations, insurance policies, international conventions and claim settlement procedures
Excellent analytical and problem-solving skills with the ability to evaluate complex situations and make sound decisions
Strong negotiation and communication skills
Ability to manage multiple claims simultaneously while maintaining high-quality standards
Desirable:
Completed an undergraduate degree
Salary: £30,000 to £40,000 DOE
Benefits: Training, pension, income protection, life assurance, healthcare scheme