LB200 - Repairs & Maintenance Manager
Salary: £34,000 - £44,000 per annum
Location: Cambridge
Overview
First Military Recruitment is seeking a skilled and motivated Repairs & Maintenance Manager. This role is crucial in enhancing the customer experience by ensuring the effective delivery of repairs and maintenance services. The position is fixed-term for six months, with the possibility of extension based on performance and organizational needs.
We actively encourage applications from Ex-Military personnel however all applications will be considered.
Key Responsibilities:
Operational Management: Oversee the operational delivery of high-quality repairs and maintenance services, ensuring all work is conducted efficiently and meets standards.
Void Repairs: Manage void repairs through coordination with surveyors and contractors, ensuring timely completion to minimize void periods.
Strategic Planning: Contribute to setting the strategic direction and budgets for the managed services, ensuring alignment with the goals.
Customer Engagement: Lead the resolution of customer complaints and foster strong engagement with residents, ensuring satisfaction and compliance with best practices.
Reporting and Data Management: Establish effective reporting mechanisms for repairs data to monitor services, identify future demands, and inform service delivery plans.
Team Leadership: Provide line management to the Housing Services Repairs Team, including setting objectives, conducting performance reviews, and supporting professional development.
Health & Safety Compliance: Ensure all statutory and regulatory health, safety, and compliance standards are met across the residential estate.
Financial Management: Manage budgets for reactive repairs, disrepair, and voids, ensuring accurate forecasting and financial control.
Contract Management: Oversee key service contracts, ensuring performance monitoring, value for money, and effective collaboration with contractors.
Governance: Ensure compliance with all University policies and external regulatory requirements, and maintain high standards of health and safety management.
Qualifications and Skills:
Experience in repairs and maintenance management within a housing or facilities management environment.
Strong leadership and team management skills.
Ability to manage budgets, contracts, and service delivery to a high standard.
Excellent communication skills, with the ability to engage positively with residents and stakeholders.
A commitment to delivering customer-focused services and improving tenant satisfaction.
Knowledge of health and safety regulations and compliance requirements