Introduction
A leading provider of Education ICT solutions is seeking a Network Manager to join its managed service team.
The organisation comprises a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments across the UK.
Key Tasks
ICT Support Service on-site:
Ensure the consistent delivery of ICT support services to the school or centre, maintaining high-quality learning facilities.
Oversee ICT services as the Network Manager, addressing advanced troubleshooting, maintaining service levels, and identifying network issues.
Conduct advanced maintenance, repairs, modifications, and upgrades of specialised equipment within your capabilities; coordinate external repairs when necessary.
Prioritise and mentor junior staff, offering advice on working practices and procedures.
Advise senior staff on potential ICT growth or problems and provide specialist guidance to the school or centre on ICT requirements.
Communicate technical information effectively to diverse audiences.
Monitor stock levels, catalogue resources, and advise on future purchasing needs.
Comply with policies related to child protection, health, safety, security, and confidentiality.
Ensure compliance with the Data Protection Act, overseeing the security, accuracy, and relevance of personal data.
Analyse support logs for management reports and contribute to the future planning of support services.
Provide second-level in-school support for complex requests and advise the leadership team on areas of concern.
Technical Expertise:
Perform advanced diagnosis on hardware, peripherals, and applications.
Provide advice on hardware and operating system compatibility.
Offer guidance on application compatibility based on user requirements.
Collaborate with the Senior Engineer to design and implement network infrastructure.
Manage active network components, including switches, routers, and firewalls.
Maintain Internet filtering systems and manage remote access to the school's intranet.
Processes:
Tailor processes to the specific school and report on their effectiveness.
Design and implement procedures for receiving and testing ICT equipment.
Develop procedures for asset disposal and regularly review whole-school system contingency plans.
Design and implement backup and virus protection policies.
Implement security systems to protect hardware, data, and confidential information.
Monitor progress against agreed service levels and contribute to continuous improvement.
Assist in planning major developments of ICT services.
Checks:
Conduct regular checks on client systems, including disk space, backups, event logs, and SNMP traps.
Holiday Work:
Lead engineering projects during school holidays.
Provide a detailed scope of works and design for projects.
Lead on-site individuals or teams and delegate tasks to ensure project completion.
Liaise with the account manager to ensure equipment correctness and project success.
Other:
Monitor school, LEA/LA, and legal responsibilities actively.
Develop relevant Health & Safety procedures and ensure ICT users follow appropriate practices.
Demonstrate self-regulation.
Perform any additional tasks deemed appropriate by the Technical Management Team or Company Directors.
Work Experience Requirements:
Two or more years of experience managing enterprise-level network infrastructures or a service desk.
Ideally experienced with Virtualisation (VMware or Hyper-V preferred).
Cloud services experience (desirable, but not essential).
Education Requirements:
Professional qualifications (Degree/Masters in Computing) or equivalent, demonstrable experience.
Other specialist IT qualifications (e.g., Aruba, Cisco, HP) or equivalent enterprise-level software/hardware certifications