Our client, a leading specialist Insurance organization is recruiting for an experienced Sales Support Consultant to join their well-established team.
The role will report to the Head of Sales, with the main purpose being to provide support to the Sales Team with a range of administrative duties.
This is a Full Time office based role, situated in the Croxley Business Park with the potential to move to hybrid working upon completion of probationary period.
ROLE:
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Manage inbound calls and triage to Sales Team, as required.
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Contact intermediaries by phone for selected renewals.
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Support and manage renewal follow-up activity, including outstanding
decisions.
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Manage general queries and supplier questionnaires.
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Responsible for post-onboarding, mid-term and post renewal
intermediary calls, capture and record client satisfaction.
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Support the Sales Team with recording and reporting of sales activity.
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Liaise with other functions within the business to ensure effective
communication, timely resolution, and best customer experience.
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Support with sales meeting preparation and minutes along with other
administration support where required.
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Support sales projects and actively contribute to the continuous
improvement of the sales process and function.
REQUIREMENTS:
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Administration experience in the private medical insurance market or
financial services sector will be beneficial.
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Excellent organisation and communication skills.
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Clear and professional telephone manner.
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Able to build rapport and successful relationships.
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Customer-centric.
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Work well as part of team.
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Self-motivated and results driven.
MORE JOB INFO:
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Company pension scheme (auto enrolled)
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Voluntary dental after completion of probationary period
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PMI after 6 months
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Performance-related bonus scheme (subject to bonus scheme rules)
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23 days holiday per year
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Monday to Friday 9:00am – 5:00pm