Customer Service Manager
"Discover the opportunity that will elevate your career to the next level".
Salary £50-£60,000 + Bonus of up to 10% + Benefits
Kent
In this role for our client in the medical sector, you will be at the forefront of customer service, integrating your vision and expertise with the Inside Sales, Customer Services, and Helpdesk teams. This pivotal role provides you with the platform to promote operational excellence and craft an unparalleled customer journey.
Your Mission:
As Customer Service Manager, you will be instrumental in sharpening our client's customer service delivery. Your role will include:
Fusing their service teams to build an environment of elite performance
Collaborating with diverse teams to streamline processes, heighten efficiency, and ensure seamless customer engagements.
Employing data-driven insights to refine call centre operations and execute robust solutions.
Capitalising on customer input to steer product enhancements and increase satisfaction, loyalty, and growth tactics.
Equipping their team with formidable technical acumen to troubleshoot and resolve customer queries.
Administering patient incident documentation and safety advisories with absolute precision and care.
About You:
An established leader in customer service with a rich background in the technical or medical sectors. Your profile should highlight:
Proven expertise in transforming customer service infrastructures and uniting teams.
Exemplary leadership capabilities to inspire teams and manage resources with excellence.
A strategic and analytical approach to detecting improvements and deploying practical approaches.
Superior communication skills to bridge departments and nurture customer relationships.
Technical agility to address challenges across various platforms, from software and hardware to networks.
Understanding of performance metrics and their insightful application in steering positive outcomes.
A drive to improve customer experiences and build connections.
Ready to take the helm of customer service enhancement at an organisation that's revolutionising medical training? To apply, please send your CV, quoting LX (phone number removed)