RESPONSIBLE FOR: Supporting the commercial team with business initiatives and supply chain issues. Managing day-to-day administrative account tasks with the aim of eventually handling full customer-facing responsibilities. This includes account administration, pricing input, forecasting accuracy, and data analysis, in collaboration with the Supply Chain Team.
JOB PURPOSE:
-
Serve as the primary contact for customers on account management, promotional execution, and planning.
-
Drive project initiatives and understand financial targets.
-
Support the Commercial function in managing Customer NPD, promotions, range changes, and projects.
-
Ensure forecast accuracy and efficient delivery.
-
Oversee the costing process with the Commercial Team.
KEY RESPONSIBILITIES:
-
Demand planning and forecasting.
-
Strengthen the S&OP process with Supply Chain and production teams.
-
Improve communication links and processes.
-
Build relationships with internal teams and Customer Supply Chain.
-
Coordinate NPD, promotional activities, and seasonal forecasts.
-
Act as a liaison between the Commercial and Operations teams.
-
Provide data analysis and recommendations on promotional activities and projects.
-
Manage the costing process and critical path.
QUALITY STANDARDS:
- Adhere to technical standards and company procedures to meet regulations and business requirements.
MANAGING INFORMATION:
- Deliver accurate information and meet targets and objectives.
COMMUNICATION:
- Maintain effective relationships with staff to ensure excellent service levels and anticipate changes.
DEVELOPMENT:
- This role is a stepping stone to a customer-facing position within the commercial function, encouraging creativity and continuous improvement.
KNOWLEDGE, SKILLS & EXPERIENCE:
-
Strong project management, communication, and customer service skills.
-
Influencing skills, resilience, and drive.
-
Passion for ideas and change.
-
Good business acumen and MS tools proficiency.
-
Results-driven, organized, and a team player.
COMPETENCIES:
-
Work under pressure, accuracy, problem-solving, and mental agility.
-
Target-oriented, customer-focused, and a team player.
-
Attention to detail and ability to see the overall picture.
-
Ambition and excitement for challenges and change