Job description
Responsibilities:
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Answering incoming maintenance calls from tenants and clients promptly and professionally.
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Recording detailed information about maintenance requests accurately into our system.
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Assessing the urgency of maintenance issues and prioritising accordingly.
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Coordinating with maintenance technicians to schedule repairs and maintenance tasks.
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Providing excellent customer service and keeping tenants informed about the status of their maintenance requests.
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Following up with tenants to ensure their satisfaction with completed maintenance work.
Requirements:
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Excellent communication skills, both verbal and written.
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Previous experience in a customer service or call handling role preferred.
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Ability to remain calm and composed under pressure.
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Strong organisational skills and attention to detail.
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Proficiency in using computer systems and software for data entry and communication.
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Knowledge of property maintenance processes and terminology is advantageous but not essential.
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Schedule