Customer Service Specialist
Contract
Hybrid
Free parking
Up to £29,000 DEO
Elevation Recruitment group are working on an exciting opportunity, based in North Sheffield. The company are looking for Customer Service Specialist to join their team and provide exceptional support to customers. The ideal candidate will possess excellent communication and organisational skills, be detail-oriented, and have a passion for customer service.
Responsibilities of the Customer Service Specialist:
Provide first-class customer support via phone and email
Prepare and manage export-related documents
Consult with customers and logistics partners to plan and arrange deliveries
Respond to customer inquiries and feedback in a timely and professional manner
Assist customers with product information, pricing ordering, and troubleshooting
Work closely with other internal teams to oversee the dispatch process
Generate commercial documents for export purposes
Thoroughly investigate customer concerns like mis-picks, damages, and delivery issues
First point of contact for all third party vendors
Requirements of the Customer Service Specialist:
Excellent customer service skills/experience, preferably in a fast-paced environment
Knowledge of export processes
Exceptional communication skills, both written and verbal
Strong problem-solving and organisational skills
Ability to multitask and prioritise workload
Proficiency in Microsoft Office
If you are passionate about customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity