Technical Support Engineer
Blackpool
£28,000 - £33,000
Join one of the UK’s leading distributors of CCTV, IP, Access Control, and Intruder Detection solutions as a Technical Support Engineer. Our client is seeking a dedicated professional to enhance their support team, offering in-depth technical assistance across a variety of products and technologies.
Role Overview:
We are looking for a Technical Support Engineer with a strong background, particularly in handling complex intrusion detection systems. The role also involves providing support for CCTV, networking products, and access control systems.
Key Responsibilities:
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Offer specialised guidance on the configuration and setup of equipment, helping customers quickly understand and adapt to new products.
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Utilise logical thinking and a strong understanding of underlying principles to efficiently diagnose and resolve issues.
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Design system solutions tailored to customer-specific needs, utilising a wide range of in-house electronic security equipment.
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Provide office-based support to customers via phone, email, and remote support tools.
Qualifications and Skills:
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Excellent communication skills
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Ability to quickly learn new concepts
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Proven technical experience
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Strong computer skills
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Technical qualifications are desirable
This is an exciting opportunity for a skilled technical professional to join a dynamic team in a rapidly growing industry