Anderson Knight is collaborating with a prominent organiation in the financial services industry to recruit a Collections Handler. This role is dedicated to assisting customers who are behind on payments and working with them to find solutions that lead to positive outcomes.
Working Hours:
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Monday to Friday: 08:00 - 20:00
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Weekends: 09:00 - 18:00
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Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing the 5-6 week training program.
Key Responsibilities:
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Carry out collection activities in accordance with company policies, procedures, and regulatory guidelines.
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Manage cases involving customers in arrears, striving to achieve favorable outcomes for both the company and the customer while minimising financial losses.
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Professionally handle both inbound and outbound collection calls, ensuring that records are accurately updated after each interaction.
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Consistently maintain performance levels and meet targets, proactively addressing any issues that may arise.
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Accurately conduct income and expenditure assessments, utilising financial data to identify suitable repayment solutions for customers.
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Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.
Requirements:
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Previous experience in a collections role is preferred.
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Familiarity with the principles of Treating Customers Fairly (TCF).
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A positive attitude, openness, and transparency.
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Strong attention to detail.
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Essential customer service experience.
Benefits:
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33 days of holiday (including 25 annual leave days and 8 public holidays).
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An additional holiday on your birthday.
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Discretionary bonus scheme.
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15% pension contributions.
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Eyecare and private medical insurance (PMI) benefits