We are proud to working alongside our client, a well-established national organisation with their search for IT Support Technician to be based in the Shrewsbury area
What does the role involve?
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Provide internal IT support when required.
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Helpdesk and incident management.
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PC and server configuration.
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Firewall configuration and troubleshooting.
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Daily system checks including backup monitoring and reporting.
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Proactively and reactively deliver technical support
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Maintain and update internal client documentation and logging time and activities in a consistent and timely manner
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Ensure client satisfaction is achieved and maintained at all times.
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Communicate diligently with all internal management: keeping them informed of incident progress, changes or agreed outages.
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Escalate issues that cannot be completed or risk being completed within agreed service levels.
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Remain up-to-date with current and future technologies emerging in the industry.
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This list is not exhaustive, and the tasks assigned might increase as per company’s needs.
Your Experience
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Experience working as an IT/Support Technician
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Windows Server– Working Knowledge of Microsoft Office troubleshooting and administration.
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Microsoft Office 365 – Fundamentals of stand alone Office 365 and Azure Sync environments.
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Remote Desktop Servers.
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Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment.
The Return
- In Return our client is offering fantastic company Benefits and salary of £25,000 - £27,000 plus great benefits
If you are interested, please send you CV Immediately