Account Manager - Temporary Staffing
We are looking for an Account Manager to join our team in Leeds - working with our main branch account. You will need to be passionate about customer service.
If you would like to join a successful team based in LS10 this could be the role for you. The role will involve travel to LS12 and WF10 and therefore you will need to drive with your own transport.
Job Purpose:
The Account Manager will be responsible for managing our main account, focusing on the delivery of service level agreements (SLA), retention, and growth of the account. This role includes overseeing the management of temporary staff, ensuring compliance with legal and company standards, and maintaining high levels of customer satisfaction.
Key Responsibilities:
Account Management:
Manage and oversee contracts for temporary workers.
Deliver on agreed SLAs, ensuring all commitments are met within set timelines.
Focus on the retention and growth of existing account.
Maintain positive relationships with clients, ensuring high levels of customer satisfaction and securing repeat business.
Maintain compliance with all relevant legal and company standards, achieving 100% compliance in audits.
Ensure all processes and systems, including the use of internal systems, are followed accurately and effectively.
Operational Excellence:
Ensure that payroll for temporary staff is completed accurately and on time.
Report accurate weekly management information (MI) on key metrics, including fulfilment, retention, and sickness levels.
Continuously review and optimise systems and processes to improve efficiency and service delivery.
Customer Satisfaction and Feedback:
Monitor and address feedback from quarterly customer satisfaction surveys, ensuring continuous improvement in service delivery.
Meet individual and team objectives on a quarterly basis, aligning with overall company goals.
Qualifications and Experience:
Proven experience in managing temporary staff, with a focus on SLA delivery and account retention would be desirable
Proficient in the use of systems and processes.
Demonstrated ability to meet compliance and legal requirements.
Excellent communication and interpersonal skills, with a strong customer-focused approach.
Key Performance Indicators (KPIs):
100% compliance in audits.
Adherence to best practices.
Accurate and timely payroll management.
Positive quarterly customer satisfaction feedback.
Consistent achievement of individual and team objectives.
Salary is negotiable depending on experience.
Please apply for a confidential conversation
INDDC