At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.
In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations.
Are you a practical, organized and capable individual who loves a challenge and enjoys solving problems?
We are looking for a Trainee Service Coordinator to join our business.
A JOB THAT MATTERS: YOUR TASKS
In this role you will collaborate with our service engineers across a given location planning, prioritizing and organizing their day-to-day operations. This means that you will schedule jobs, organise parts and materials to be delivered to site and ensure that we deliver on our pronises every day.
You may of heard the expression “no two days are the same”? This role is definitely for those individuals who can demonstrate that they like variety and can adapt to the changing requirements of ongoing situations.
To be succeed you will need to be reliable, demonstrate perseverance, be customer focused, and also have a positive attitude and a willingness to support your team and your customers to ensure we all achieve success.
Sucessful services coordinators come from many industries, including Hospitality (supervision), transport & logistics (planning), Call centre enviroments (inbound), and various other professions where you have to problem solve and thing on your feet.
EXPERIENCE THAT MATTERS: YOUR SKILLS
We are looking for someone with:
- Excellent customer service skills (ideally from a business-to-business environment) with the ability to communicate clearly, both verbally and via email to internal and external clients.
- IT literate with knowledge of MS office products. If you have experience of a CRM package such as Servicemax or similar, that would be a real advantage, although training will be given.
- Proven ability to solve problems and work in a sometimes-pressurised environment.
- Calm and confident manner, with a positive attitude and that be able to demonstrate (i.e. give examples) of meeting challenges and going the extra mile for a customer.
A WORKPLACE THAT MATTERS: A FULFILLING WORKPLACE
At dormakaba we care for our employees and so as well as an attractive salary offering, we also provide the following benefits:
- 25 Days Annual Leave + Bank Holidays
- Boost your holiday to 28 days with our holiday purchase scheme
- Significant Quarterly Bonus Scheme
- SMART Pension Scheme (You pay 3% we pay 6%)
- 2 x Life Insurance
- Enhanced maternity / Paternity benefits (After qualifying period)
- Medical insurance & medical cash plan (cash help with optical, dental, etc)
- Free employee advice service (wellbeing, legal etc),
- Employee Discount Platform
- Internal Recognition & Reward Schemes
Is this you? Are you interested? Apply online today.
We look forward to hearing from you