Job Title: Customer Success Executive
Location: Shoreditch (London)
Salary: Up to £30k basic + £5k Bonus
Job Type: Permanent, Full Time (Monday – Friday), Office based
Start Date: September 2024
2 x Positions Available.
Bluetownonline are in unique position having spent the last two years focusing heavily on software development. Established in 2014, we’re now looking to add a new team member with the view to propel the company’s client growth around our subscription-based model, which integrates multiple business operations from online advertising, a HR module, Video Meet-Ups as well as accessing online recruitment advertising services from the UK’s leading sites.
As we continue our development within this period of investment, we’re looking for an enthusiastic people’s person to enjoys building rapport and maintaining excellent levels of service to join our team in Shoreditch.
In this brand-new role, you’ll oversee the onboarding, implementation and training process to ensure the smooth uptake and usage of our services.
Responsibilities:
Conduct online demos to potential customers
Delivering online training around adhoc features of the system to customers who are already using our services
Be the point of contact for a set no. of accounts providing excellent levels of service and providing a solution-based approach to queries
Maintain regular contact with clients and work to individual targets
Identify upsell and cross-sell opportunities
Maintain a healthy pipeline of clients providing updated reports to ensure companies KPI’s are met
Providing management reports to give overviews of the success of each clients’ campaigns
Requirements:
Customer Success Experience
Experience conducting online meetings with clients
Excellent interpersonal and communication skills
Strong time management and organisation skills – knowledge of Hubpsot would be beneficial
Previous experience in a subscription-based model would be highly advantageous
A natural communicator and great listener
Experience managing an active pipeline
Compensation:
Full-time position with a salary of up to £30,000 + 5k bonus
Gym Membership Included
Quarterly team socials (Prague, Krakow, Munich, Amsterdam & more!)
Please click APPLY to submit your CV and Cover Letter for this role.
Candidates with experience or relevant job titles of; Customer Success Executive, Client Relationship Executive, Customer Sales Support, Account Executive, Account Manager, SAAS Sales, Sales Support, Client Executive, Customer Success Manager, BDM, Business Development, Sponsorship Sales, Subscription Based Selling would be considered for the role