BDS are currently recruiting for a Housing Officer to work in a patch over the Sunderland area with 1 day a week based in the Stockton office for a well established Housing Association.
You are the first point of contact for customers and will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive the highest quality service.
Main duties will include but are not limited too;
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Responsible for new tenancy sign ups in accordance with Accent’s Allocations and lettings policy and procedure.
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Supporting customers with changes to their tenancy (incl. tenancy successions, transfers, mutual exchange and assignment).
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Proactively engage with customers to address rent and service charge arrears ensuring all stages of arrears recovery are followed and customers are supported to reduce their arrears before legal action is taken.
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To empathetically respond to tenancy breaches including anti-social behaviour (ASB) reports, utilising a range of tools and working with relevant partners to minimise the impacts of ASB.
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Undertake annual tenancy checks to ensure
You will need to be a driver with access to a vehicle.
Hours; 35 hours per week- Monday -Friday 9am- 5pm
Pay rate; £19.47ph PAYE- £25.03ph UMB
Temp ongoing to start ASAP
Apply now for immediate consideration