Town and Country are excited to announce a new vacancy for an Estates Contract Officer.
The Role:
To carry out inspections of internal and external communal areas of estates and ensure that health and safety, maintenance and cleaning actions required within the job role are implemented through liaison with TCH staff and contractors, or directly if within the post holder’s remit.
To provide a responsive customer-focused quality estate service to tenants and residents in line with the Association’s key corporate objectives, working in partnership with residents and residents’ representatives.
The role will cover our properties in: Maidstone, Chatham, Dartford, Gillingham, Gravesend, Hoo, Sevenoaks, Snodland, Strood, Tovil, Matfield, Brenchley, Coxheath, East Farleigh, Five oak green, Hadlow, Horsmonden, Petteridge, Tudeley, Tonbridge, Pembury, Paddock wood
Salary:
£29,400
Contract:
Permanent
Hours of Work:
35
Why Choose Us?
By choosing Town and Country you will enjoy a variety of employee benefits including:
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Contributory pension scheme 4% to 10% matched contributions
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Hybrid working
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Free onsite car parking
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Life assurance of 4x annual salary (Terms and Conditions apply)
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30 days annual leave in addition to bank holidays
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Two volunteer days per year
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Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
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Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
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Extensive annual Staff Wellbeing programme
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Enhanced maternity, paternity, and shared parental leave provision
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Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
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Annual flu vaccinations
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Access to an extensive range of corporate discounts on shopping, travel & days out
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Social events, including lunchtime walking, rounders, festive Fridays
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Travel loan
Key Activities:
Role Specific Responsibilities
To ensure a prompt customer focused response to estate service issues raised by residents.
To attend estate walkabouts and resident meetings as required.
To recognise safeguarding, anti-social behaviour and other tenancy concerns and report to the relevant TCH manager.
To attend monthly meetings and walk abouts with the contractors to ensure provision of good service and resolution of issues.
To programme resident door entry fobs.
Check windows in the communal areas can be shut, and that glazing is intact.
Inspect communal areas for any damage, vandalism, or graffiti and to ensure cleanliness is maintained to the required standards and report all repair issues to relevant contractors.
To be aware of TCH tenancy standards and report anti-social behaviour, incidents of nuisance, abandonment, or other breaches of tenancy conditions to the Area Estate Services Manager.
Liaise with the Neighbourhood Housing Managers to identify improvements to the estates.
Ensure that communal areas are free of combustible materials and obstructions, and that there are no electrical or trip and fall hazards present on the site. To tape off or secure areas that need immediate action and are within the post holders’ capabilities.
To check and read meters, adjust time switches, and provide any other similar services, as required.
To visually inspect all communal areas – including roofs, elevations, stairwells, garage sites etc. Record and report to the appropriate contractor with a record kept of the same.
Carry out any minor repairs such as adjusting of door closures, or refixing loose or missing items, refixing signs, installing cigarette bins etc. as directed by the line manager within the scope of your capabilities.
To inspect refuse areas ensuring they are tidy, reporting bulk clearance or major cleaning requirements to the relevant contractor; to remove inflammable or combustible materials to a place of safety – only when safe to do so and removed and disposed of in an appropriate manner.
To inspect and ensure that refuse bin wheels, lids and handles are in a safe and effective condition making adjustments where possible, and where contractor repairs are required to report to the appropriate party.
Assess general cleanliness and condition of site and advise the Area Estate Services Manager.
Liaise with block champions/ representatives, and where relevant to remedy any dangerous or minor issues and report other contractual matters to the appropriate party.
To check that car park gulleys, drains and traps are clear of refuse and report issues.
General:
To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
Recognise, respect, and promote the different roles and diversity of individuals.
To actively contribute towards the key performance indicators and professional standards.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
To participate in training, attend other meetings, and staff events as required.
Be an effective member of your team, presenting a positive impression of your section and the Group.
Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
Maintain awareness of budget requirements and value for money while delivering your role.
Consider and highlight any risk to the organisation or individuals whilst delivering your role.
Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager.
Areas/locations to cover: Maidstone, Chatham, Dartford, Gillingham, Gravesend, Hoo, Sevenoaks, Snodland, Strood, Tovil, Matfield, Brenchley, Coxheath, East Farleigh, Five oak green, Hadlow, Horsmonden, Petteridge, Tudeley, Tonbridge, Pembury, Paddock wood.
This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.
About you:
Education & Qualifications
Educated to GCSE standard or equivalent.
Key Skills & Competencies
Knowledge of general repairs, building construction and maintenance; and use of hand tools.
Clear, effective written and oral communication skills.
Intermediate level of ICT literacy including knowledge of Microsoft Office.
Ability to work without direct supervision and organise own workload.
Experience of dealing with people in a customer facing role and achieving positive results.
Awareness of the requirements of the Data Protection Act and GDPR.
Behaviours
Willingness to work outside normal standard hours if the needs of the business demand this.
Determination to provide a quality service to all customers.
Full clean UK manual driving licence for the use of a small van which will be provided by Town and Country for business use.
Closing Date: 3rd September
Interview Date: 10th September
We reserve the right to bring the closing date forward, so we strongly encourage early applications. Do not delay...apply today