Job Title: Motor Professional
Location: Solihull, UK (Hybrid)
Hours: Permanent
A bit about us:
At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
We're here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners, and the wider community. That's why we live by our values of we're positive, we're brave, and we own it.
The Role:
The role of a customer contact colleague is taking responsibility for communicating with our customers, dealers, and brokers on a daily basis via all contact channels. Motor Professionals will be the first point of contact for all customer service-related queries, as well as being an important point of contact for our customers who are in arrears, showing early indictors of financial hardship, and vulnerability.
Key Responsibilities:
Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.
Own individual objectives to support the wider success of the business.
Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customer's journeys.
Manage customer's accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
Take full ownership of the customer's end to end journey.
Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers' queries with expert knowledge.
Skills & Attributes:
Professional & Well-spoken
Punctual & diligent
Organised and great communication
MS Office package understanding
Computer literate
Great customer service experience
Educated to GCSE or equivalent with grades of C+ in Mathematics and English
Service View and Tallyman Trained
Able to analyse & interpret data
Could this be you?
BNP Paribas Personal Finance believe it's a positive attitude and passion to make things happen that matters most.
What's in it for you?
As well as working for a Top Employer UK 2024 and being part of a team that changes customer's lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. Learn more about what it means to be part of the BNP Paribas Personal Finance team here