Technical Support Analyst Hybrid/Home-based
You will need to be able to easily access one of their offices in offices in either Batley, Sherburn or Peterborough.
Salary Up to £34,000 plus O/T allowance £2-3K
Our client is looking for an experienced electronic security engineer to help drive their world-class customer service ethos and improve their remote customer service delivery through the fire & security business.
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Providing customer service support
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Improving first-time remote diagnostics and fixes
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Providing support to our field engineers. The Technical Support Engineer will be a key player and it is expected that the successful candidate will take great pride in their work and be a champion of delivering a quality service at all times.
Day to Day
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Dealing with reported service faults and negating the need for unnecessary engineer attendances
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Diagnosing faults and ensuring our engineers are aware of the call requirements or service parts required
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Supporting our field engineers
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Pre-configuration of electronic security and IT equipment for installation projects working with our project
managers to assist smooth and efficient installation projects
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Remote commissioning and audits on new and existing installation projects
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Supporting sales staff with technical information to assist tenders and security system proposal
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Supporting our service team to ensure the correct parts are quoted for service repairs
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General internal basic IT support for PCs, Laptops, mobile devices etc
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Pro-active remote servicing of security systems
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Providing occasional out of hours remote support on a team rota basis
Ideal Experience and Qualifications:
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Experienced multi scope electronic security field engineer
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Worked on products such as Hanwa, Hikvision, Texecom, Pyronix, and Gallagher
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Strong intruder alarm knowledge & experience is essential
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Any relevant security industry qualifications for CCTV, Access
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Control, Intruder Alarms & Fire Alarms
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A good understanding of current British standards and codes of practise for Fire & Security systems
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Good customer communication skills
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A good working knowledge of IP networks and basic IT skills
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Can work on own initiative or as part of a team when required
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A broad practical understanding and appreciation of operational
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Experience with Sentinel and Immix monitoring station software desirable
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Router and firewall knowledge is desirable