One of Carbon60's clients within the insurance sector is looking for a Contact Centre Agent to work onsite on a contract basis.
Contract Specifics:
Duration: 6 months with potential of extension
Pay rate: £13.30 per hour
Mon-Fri - 35 hours a week.
Location: Redhill (no WFH available, onsite role)
Job Scope:
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
People
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Provide support to the administration team
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Support team members during busy periods
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Work as part of an effective team
Clients
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Answer the phones and respond to members queries to set service standards
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Provide an efficient, professional service to meet all client/members' needs and to promote the brand.
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Communicate with members via email
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Make outbound calls when required
Financial
Essential
Pass at C or above for Maths and English Language at GCSE or equivalent
Able to work to a high level of accuracy
Able to work well under pressure and meet targets
Interpersonal skills to include good written and verbal communication
Computer literate
Excellent customer service skills and a positive, customer focused attitude
AdvantageousDesirable
Experience in either DB or DC pensions administration would be an advantage
Experience working within a contact centre would be an advantage
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy