Anderson Knight is working with a leading financial services organisation to hire a dedicated Complaints Resolution Handler. This role reports to the Complaints Team Leader and is vital for resolving customer complaints in line with company procedures.
Working Hours:
Shifts are assigned on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.
Key Responsibilities:
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Efficiently log, manage, and resolve customer complaints.
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Take ownership of a caseload of complaints, managing them to resolution.
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Strictly adhere to internal procedures and processes.
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Maintain high standards of professionalism and customer service.
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Work closely with internal departments to facilitate resolution.
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Provide regular updates to customers on the progress of their complaints.
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Proactively identify trends and contribute to prevention strategies.
Requirements:
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Previous experience handling complaints from start to finish.
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Strong written and spoken English skills.
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Attention to detail.
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Ability to build relationships.
Benefits: