3-5 years of Service Desk experience in a regional role that includes ticket workflow and queue management.
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Must have outstanding customer service skills especially supporting remote users over chat, ticketing, video, or screen sharing solutions.
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Proven background in Mac and PC software and hardware troubleshooting
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Experience with Okta, Duo, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk is a plus.
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Project management experience is a plus