CUSTOMER SERVICE OFFICER
LOCATION: South Cerney
SALARY: £25,000 plus 12.5% = £28,125
JOB TYPE: Permanent – Full time
37.5h per week, Monday to Thursday from 08:15 hours to 17:00 hours with 3/4 hour for lunch and Friday 08:30 to 14:00
Purpose of the position
The role will primarily be the process of small works from the reception of the order to the invoicing in a timely and efficient manner.
Primary responsibilities
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Processes small works orders including spare parts purchases
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Responsible for taking and arranging call outs and sending any parts required for repairs.
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Process warranty claims
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Backlog follow-up: controls and processes manually review orders for status
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Generate Customer Invoices.
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Ensures the update & accuracy of data in CIMSA (customer, sites, contacts…)
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Manages stock movements in coordination with logistics and despatch
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Answers to customers' enquiries regarding processing sales orders (phone/e-mail)
Secondary Responsibilities
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Filing
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Assist in answering the telephone for whole company
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Cover holidays for other members of the team
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Additional tasks as required in line with department/company strategic goals
Education & background required
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Minimum GCSE in Maths and English or equivalent
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Essential – Computer literate - Microsoft office – word/excel
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Useful – ERP environment (LN, CIMSA or equivalent)
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Essential (minimum 2 years) – customer service
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Useful – knowledge of accounting invoicing/sales administration
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Numerate and attention to detail
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Good communication skills
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Data entry in external customer database
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Experience in customer service, sales administration and order processing role in similar organisation.
Benefits