Are you passionate about pets and customer service? Do you thrive in a fast-paced environment? Our client, a leading supplier of premium pet food and treats, is looking for a dynamic Customer Service Executive to join their team!
As a Customer Service Executive, you will play a crucial role in ensuring customers receive world-class service. You’ll be responsible for handling enquiries, processing orders, and managing daily administrative tasks, all while building strong relationships with customers and internal teams. Your ability to cross-sell and up-sell will be key to maximising sales opportunities.
The role is based in Worcestershire and offers a competitive salary starting at £25k, with the final amount dependent on experience. In addition to the salary, the position comes with a range of benefits, including hybrid working (2 days in the office and 3 days from home), an office dog policy allowing one dog per employee, a discretionary 5% annual bonus, and a 50% discount on pet products. The role also includes a pension scheme, comprehensive training, and access to an employee assistance program as well as the 'My Benefits World' program.
As Customer Service Executive you will be responsible for:
Providing exceptional customer service to all clients.
Actively engaging in up-selling and cross-selling to optimise sales.
Developing and maintaining strong relationships with customers and internal teams.
Managing customer complaints effectively to minimise business impact.
Accurately processing orders and responding to enquiries across various channels. We would love to see CV's from people who:
Are experienced in a Customer Service role.
Are goal-oriented, resilient, and passionate about animal care.
Experience with ERP systems, especially SAP B1, is advantageous.
Have high energy, motivated, and detail-oriented. Are flexible team player's who thrive in a fast-paced environment.
Are passionate about pets, you have to love dog's to work in our clients office! If you’re ready to take on a challenging and rewarding role in the pet industry, we want to hear from you! Apply today through The Animal People Recruitment Company