Energy Services Team Leader
Your role will be to oversee the delivery of core analytical functions within the Energy Services division, including bill validation, forensic analysis, monthly recharge processes, and P&L analysis. You will ensure that these functions meet the highest standards and contribute to the strategic objectives of the division.
This is an office-based position located in Quinton, Birmingham.
What we offer
Competitive salary
Paid holidays and sick pay
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, and employee discounts on high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products
Extensive product training and on-the-job/cross-training opportunities with excellent resources available
An encouraging and collaborative team environment that fosters innovation
Opportunities for career development through various career ladders within the organisation
Commitment to safety reflected in our Zero Harm policy
Access to business resource groups that promote diversity and inclusion
Training aligned with our company values to enhance workplace culture
What you will do
You will be responsible for overseeing the delivery of bill validation services, ensuring continuous improvement in systems and processes. In addition, you will supervise the forensic analysis work that supports our key growth areas, manage the preparation and issuance of monthly recharges, and assist in crafting tailored recharge methodologies when necessary. Your leadership will involve mentoring your direct report staff, providing supportive coaching, and directing their professional development.
How you will do it
Develop, enhance, and implement processes and procedures to maximize operational efficiency
Coach and mentor team members, fostering their professional growth and skill advancement
Identify and apply strategies for increasing efficiency while managing large datasets of invoices
Compile detailed written reports that clearly outline identified opportunities for improvement
Act as the escalation point of contact for all recharge queries, ensuring prompt resolution
Serve as the day-to-day account manager for key client relationships, maintaining high levels of client satisfaction
Regularly prepare and distribute monthly progress reports to stakeholders to keep them informed
Continuously analyse Energy Services processes for potential efficiency gains, particularly through advanced use of MS Excel
Develop and maintain positive relationships with customers and suppliers to secure revenue streams and ensure high levels of customer satisfaction
What we look for:
Proven experience in People Management with a focus on developing talent
Strong Leadership and Motivational Skills: Proven ability to inspire and guide a team to achieve collective goals
Adept at forming and nurturing customer relationships, ensuring high levels of service and satisfaction
Exceptional interpersonal and communication skills for effective stakeholder engagement
Experience in customer-facing roles, demonstrating a strong service-oriented approach
Strong IT skills with proficiency in analytical software including MS Excel
Utilities Background - Experience in the utilities sector is advantageous but not mandatory.
Hiring Manager's Statement: We are looking for a passionate and strategic leader who is committed to driving excellence within our Energy Services team. If you are someone who thrives in a dynamic environment and is eager to make an impact, I invite you to apply for this exciting opportunity. Join us as we work together to shape the future of energy services and build lasting relationships with our clients.
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