Junior IT Support Analyst
£30,000 - £40,000 per annum
Full time - Central London - Office based 5 days per week
Is this the Junior IT Support Analyst role for you?
Crone Corkill are partnering with a longstanding, boutique professional services client who are looking to onboard a Junior IT Support Analyst to focus on 1st/2nd Line responsibilities. Working as part of a close-knit team, your key focus will be on Desktop Support for circa 90 London based end users, whilst collaborating with senior members of the team & vendors. You'll be the main point of contact for IT Support related issues, escalating where appropriate. They're on the Microsoft E3 license, so experience using the tools within is very advantageous.
What will you do as a Junior IT Support Analyst?
Support users in the office, over the phone and virtually
Solve problems independently and escalate when needed
Create and administer user accounts on Office 365/Azure and Active Directory
Manage user permissions, memberships, backups etc
Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies
Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc
Provide updates on hardware & software issues
Provide support with suppliers/partners when required
Supporting Apple products - iPhones are used by most employees and around 10% of the workforce use Macs
Perform IT inductions for new starters
Setting up & maintaining AV and conference equipmentWhat skills do you need to be a Junior IT Support Analyst?
The ability to work independently on Desktop Support
Customer service expertise
Desktop Support in a Windows 10/11 environment
Office 365/Azure admin
Teams admin experience
SharePoint
OneDrive
Azure AD & Active Directory admin
Experience with Apple products (iPhones & Macs)
Intune & AutoPilot experience (advantageous)
Experience working in a small company/IT team previously (advantageous)
Knowledge of Networking and/or Information & Cyber Security (advantageous)What's in it for you?
In return, you'll be joining an experienced team with expertise across infrastructure, architecture and development, with regular involvement in projects and implementations being prevalent